Terms of service
1. Overview By placing an order, you agree to these Terms of Service. These terms outline how orders, payments, returns, and communication are handled.
2. Products All items are described as accurately as possible. Colours, print placement, and appearance may vary slightly due to lighting, screen settings, or manufacturing tolerances. Custom or personalised items are made to order and may have minor variations.
3. Orders & Payments Orders must be paid in full at the time of purchase. Orders cannot be processed until payment is received. If an order cannot be fulfilled, you will be contacted and offered a replacement or full refund.
4. Shipping & Delivery Dispatch times are stated in each listing. Delivery times are estimates and may vary due to courier delays, weather, or seasonal demand. Once an item is handed to the courier, responsibility for transit delays lies with the courier. If an item arrives damaged, you must contact us within 48 hours with photos.
5. Returns & Refunds Returns are accepted within 30 days of delivery, following our Return & Refund Policy. Items must be unused and in original condition. Custom or personalised items are non-returnable unless faulty.
6. Cancellations Orders can be cancelled before dispatch. Once shipped, the standard returns process applies.
7. Faulty or Incorrect Items If an item is faulty or incorrect, you must provide photos within 48 hours of delivery. A replacement or refund will be issued once the issue is confirmed.
8. Customer Responsibilities Customers must provide accurate delivery information, ensure someone is available to receive the parcel, and read product descriptions before purchasing. We are not responsible for failed deliveries caused by incorrect addresses.
9. Privacy Customer information is used only for order processing, communication, and delivery. Information is never sold or shared with third parties except for delivery services. Please see our Privacy Policy for full details.
10. Contact For any issues, questions, or support, contact us at enquiry@wessex-custom-workshop.co.uk or by post at 73 Longstone Avenue, Bridgwater, Somerset TA6 4LJ.