Privacy policy
Last updated: 20 June 2026. Wessex Custom Workshop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Wessex Custom Workshop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process: Contact details (name, address, phone, email), Financial information (credit/debit card, financial account numbers, payment details), Account information (username, password, security questions, preferences), Transaction information (items viewed, added to cart, wishlist, purchased, returned, exchanged, cancelled), Communications with us, Device information (device, browser, network, IP, unique identifiers), Usage information (interaction, navigation).
Personal Information Sources: Directly from you, Automatically through the Services, From our service providers, From our partners or other third parties.
How We Use Your Personal Information: Provide/Tailor/Improve the Services, Marketing and Advertising, Security and Fraud Prevention, Communicating with You, Legal Reasons.
How We Disclose Personal Information: With Shopify, vendors, business/marketing partners, When directed by you, With affiliates, In connection with business transactions or legal obligations.
Relationship with Shopify: Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services.
Third Party Websites and Links: The Services may provide links to third-party websites or online platforms.
Children's Data: The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority.
Security and Retention of Your Information: No security measures are perfect, and retention depends on factors such as maintaining your account, providing services, legal obligations, and dispute resolution.
Your Rights and Choices: Right to Access/Know, Right to Delete, Right to Correct, Right of Portability, Right to Opt out of Sale/Sharing for Targeted Advertising, Managing Communication Preferences. UK/EEA residents have additional rights to object to processing and withdraw consent.
Complaints: Complaints about personal information processing can be directed to the contact details provided, or lodge with your local data protection authority.
International Transfers: Personal information may be transferred, stored, and processed outside the country you live in. For EEA/UK transfers, recognised transfer mechanisms like Standard Contractual Clauses are relied on.
Changes to This Privacy Policy: May be updated from time to time; notice posted on the website with updated "Last updated" date.
Contact: You can contact us by email at enquiry@wessex-custom-workshop.co.uk or by post at 73 Longstone Avenue, Bridgwater, Somerset TA6 4LJ. For UK/EEA residents, Wessex Custom Workshop is the data controller of your personal information.