Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at enquiry@wessex-custom-workshop.co.uk. Returns must be sent to: 73 Longstone Avenue, Bridgwater, Somerset TA6 4LJ. Items sent back without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items: Custom or personalised items, perishable goods, personal care goods, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges: Return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: If shipping into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, with tags, and in original packaging with proof of purchase.

Refunds: Once we've received and inspected your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at enquiry@wessex-custom-workshop.co.uk.

Return Shipping: If the item is faulty or incorrect, we cover return shipping. If you've changed your mind, return shipping is at your cost.

Cancellations: Orders can be cancelled before dispatch. Once shipped, the standard returns process applies.