Shipping policy

1. Dispatch Times

Orders are usually dispatched within 1–2 working days. Custom or made‑to‑order items may take slightly longer, and any extended lead times will be clearly stated in the listing.


2. Delivery Services

Items are shipped using trusted UK couriers such as Royal Mail, Evri, or other reliable services depending on size and weight. A tracking number is provided where available.

Delivery times vary by courier and may be affected by weather, seasonal demand, or delays outside the seller’s control.


3. Delivery Estimates

Typical UK delivery times:

  • Royal Mail 2nd Class: 2–4 working days

  • Royal Mail 1st Class: 1–2 working days

  • Courier Services (Evri/Yodel/etc.): 2–5 working days

These are estimates, not guarantees.


4. Local Collection

Local collection is available from Bridgwater by arrangement. Collection details will be provided after purchase.


5. Damaged or Missing Items

If an item arrives damaged, faulty, or missing, the customer must contact the seller within 48 hours with photos (for damaged items). A replacement or refund will be arranged once the issue is confirmed.


6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. The seller is not responsible for delays or losses caused by incorrect addresses.


7. Failed Deliveries

If a parcel is returned due to missed delivery attempts or an incorrect address, the buyer may be responsible for re‑delivery costs.


8. International Shipping (Optional Section)

If you ever ship internationally: International delivery times vary by country and may take 7–21 working days. Customs fees or import taxes are the buyer’s responsibility.